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Public-Sector-Solutions Latest Mock Test, Public-Sector-Solutions Questions

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Salesforce Public-Sector-Solutions Exam Syllabus Topics:

Topic
Details

Topic 1

Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultants in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.

Topic 2

Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.

Topic 3

Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solutions, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant’s aptitude for driving successful implementations in complex public sector environments.

SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q60-Q65):

NEW QUESTION # 60
A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal.
Considering the number of users, what license types should they consider using?

A. Partner Community
B. Channel Account
C. Customer Community
D. Customer Community Plus

Answer: C

Explanation:
Customer Community is a license type that should be considered for building a public portal with Experience Cloud for a large number of users. Customer Community licenses are designed for external users who need access to data and records in Salesforce, such as applying for loans or checking loan status. Customer Community licenses are also cost-effective and scalable for high-volume scenarios, as they are based on logins or monthly page views rather than user counts.
Reference:https://help.salesforce.com/s/articleView?id=sf.networks_license_types.htm&type=5

NEW QUESTION # 61
A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live.
How can the agency execute and confirm samples?

A. By utilizing the flows
B. By utilizing the expression sets in BRE module
C. By utilizing the combination of data raptors and integration procedures
D. By utilizing the integration procedures

Answer: B

Explanation:
Explanation
Utilizing the expression sets in BRE module is a way to execute and confirm samples for determining applicable fees for customers based on complex data entered by the customer. BRE module is a component of Business Rules Engine (BRE), which is a feature of Public Sector Solutions. It can help public sector agencies to create and manage business rules and logic, such as determining fees or eligibility. Expression sets are modules of BRE that can define expressions that can be reused across multiple rules or matrices. Expression sets can also be executed and confirmed with sample data using the Test Expression Set feature in BRE.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_expression_set.htm&type=5&languag

NEW QUESTION # 62
Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?

A. The customer Account Portal template.
B. Public Sector Solution Template
C. There is no pre-configured template
D. The licenses and Permits template

Answer: D

Explanation:
For public sector use cases involving licensing and permitting, Salesforce provides a specific Licenses and Permits template within the Experience Cloud. This template is pre-configured with components tailored to these scenarios, offering a streamlined setup and deployment process.
Licenses and Permits Template:
This template includes pre-built pages and components designed to handle common licensing and permitting processes, such as application submission, status tracking, and renewals.
It provides a user-friendly interface and integrates with other Salesforce features to offer a comprehensive solution for public sector agencies.
Pre-configured Components:
The template includes components such as OmniScripts for guided workflows, FlexCards for data display, and various forms and lists to manage licensing and permitting tasks.
These components help reduce the time and effort required to build and configure the site, allowing agencies to quickly deploy a functional solution.
By using the Licenses and Permits template, the city can leverage pre-configured components to address their specific needs efficiently, minimizing the need for extensive customization.
Reference:
Salesforce Help: Experience Cloud Templates
Salesforce Public Sector Solutions Documentation

NEW QUESTION # 63
Bobahaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration.
In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
B. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
C. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new O cases.
D. Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula

Answer: D

Explanation:
For Bobahaven to understand trends and metrics around constituent satisfaction, especially regarding case resolution times, the Public Sector Case Analytics App within Salesforce CRM Analytics (formerly Einstein Analytics) provides a robust solution. This app includes pre-built analytics templates and formulas, such as a case duration formula, which can measure the time taken to resolve cases without the need for extensive customizations. This solution offers advanced analytics capabilities that can handle complex data calculations and visualizations, enabling Bobahaven's executive team to gain deep insights into performance metrics, including historical and current case resolution times.

NEW QUESTION # 64
A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live.
How can the agency execute and confirm samples?

A. By utilizing the flows
B. By utilizing the expression sets in BRE module
C. By utilizing the combination of data raptors and integration procedures
D. By utilizing the integration procedures

Answer: B

Explanation:
Utilizing the expression sets in BRE module is a way to execute and confirm samples for determining applicable fees for customers based on complex data entered by the customer. BRE module is a component of Business Rules Engine (BRE), which is a feature of Public Sector Solutions. It can help public sector agencies to create and manage business rules and logic, such as determining fees or eligibility. Expression sets are modules of BRE that can define expressions that can be reused across multiple rules or matrices. Expression sets can also be executed and confirmed with sample data using the Test Expression Set feature in BRE. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_expression_set.htm&type=5&language=en_US

NEW QUESTION # 65
......

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