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ITIL-4-Specialist-High-velocity-IT Sample Questions Pdf, ITIL-4-Specialist-High-velocity-IT PDF Dumps Files

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q10-Q15):

NEW QUESTION # 10
Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

A. service value system
B. 'service request management' practice
C. 'focus on value' guiding principle
D. four dimensions of service management

Answer: A

NEW QUESTION # 11
Which TWO are possible sources of demand for a value stream to restore a live service?
1. Someone is unable to log into their user account for the service
2. A monitoring tool detects a service failure
3. The service desk calls a user to provide a status update for an incident
4. A user provides feedback to the incident manager when an incident is closed

A. 3 and 4
B. 1 and 2
C. 1 and 4
D. 2 and 3

Answer: B

NEW QUESTION # 12
A service provider has recently started providing services to a new client. Surveys have shown that most of the client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.
Which is the BEST recommendation to improve the user journey?

A. Implement user feedback loops to improve processes
B. Improve user training materials and methods as part of the 'onboarding' step
C. Increase service desk availability for new users
D. Streamline service delivery to reduce delays in accessing services

Answer: B

NEW QUESTION # 13
An employee has some concerns at work but does not share this information with others because they fear that this would damage their reputation and position.
What is PRIMARILY concerned with preventing this situation?

A. Design thinking
B. Toyota Kata
C. Safety culture
D. Integration of duties

Answer: C

NEW QUESTION # 14
An IT department is planning to make significant investments in new testing technology that will enable them to provide much more reliable services.
What does this situation describe?

A. Digital organization
B. High velocity IT
C. IT transformation
D. Digital transformation

Answer: C

NEW QUESTION # 15
......

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