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Salesforce Certification Preparation for Advanced Administrator Sample Questions (Q42-Q47):

NEW QUESTION # 42
V identify features from the list below that are included in Live Agent. (Select 3)

A. Block visitors by username
B. Pre-Chat Forms and Post-Chat pages
C. Enable agents to include standard responses without having to type each time
D. Share the customer's screen
E. Block visitors by IP Address

Answer: B,C,E

NEW QUESTION # 43
How should an administrator support a finance team that is trying to use Opportunity data to keep an eye on their pipeline rather than manually calculating anticipated income for the quarter?

A. Show the finance team how to use the Opportunity Kanban List View.
B. Run a report at the end of each quarter to update the finance team on pipeline status.
C. Create a custom Forecasting object to inform the finance team on the status of deals.
D. Set up collaborative forecasting to view quota against the open pipeline.

Answer: D

Explanation:
To help the finance team use Opportunity data to keep an eye on their pipeline without manually calculating anticipated income for the quarter, the administrator should set up collaborative forecasting. Collaborative forecasting allows users to view quota against open pipeline and make adjustments based on changing business conditions. References:
https://help.salesforce.com/s/articleView?id=sf.forecasts3_overview.htm&type=5

NEW QUESTION # 44
With Salesforce Knowledge integrated into your community, your customers can: Select 3

A. Automatically access your customer accounts, contacts and opportunities.
B. Submit Cases
C. Access knowledge articles
D. Access Self Service resources

Answer: B,C,D

NEW QUESTION # 45
Cloud Kicks (CK) does business directly with individual consumers (B2C) and large businesses (B2B). Some of CK's B2C customers are employed at its larger customer accounts and should be tracked under both.
Which two options will CK need to use to manage its customers' accounts?
Choose 2 answers

A. Contacts to Multiple Accounts
B. Campaign Members
C. Person Accounts
D. Leads

Answer: A,C

Explanation:
To manage both B2C and B2B customers, CK should use Person Accounts and Contacts to Multiple Accounts features. Person Accounts allow CK to store information about individual consumers without requiring a separate account record. Contacts to Multiple Accounts allow CK to associate a contact with multiple accounts, such as their employer and their personal account. Reference: https://help.salesforce.com/s/articleView?id=sf.account_person_behavior.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.account_contact_rel_overview.htm&type=5

NEW QUESTION # 46
AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but is unable to do so. The administrator has already updated the page layout to no longer require an Account.
What could be the issue?

A. A primary Account relationship is required on a Contact regardless of the page layout settings.
B. The Contact has indirect relationships to other Accounts.
C. The Account Contact relationship record needs to be deleted first in order to disassociate the Contact from the Account.
D. Private Contacts need to be enabled in Setup.

Answer: A

Explanation:
A primary account relationship is a feature that allows you to link a contact to a single account as its primary account. A primary account relationship is required on a contact regardless of the page layout settings or the contact to multiple accounts feature. This means that you cannot remove the primary account from a contact, but you can change it to another account. You can also add secondary accounts to a contact if you have enabled the contact to multiple accounts feature. References: https://help.salesforce.com/s/articleView?id=sf.
contacts_multiple_accounts.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.contacts_fields.
htm&type=5

NEW QUESTION # 47
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